Payment & Security

Ivelnaro™ · Checkout & Transaction Information

Payment & Security.

This page explains how payments are presented, authorized, processed, and refunded through the Ivelnaro™ store, including checkout security, billing information, transaction review, fraud-prevention measures, and payment-provider handling.

Please review your payment method, shipping charge, applicable tax, billing details, currency, and final order total before submitting payment. Payment availability may vary by order, location, device, currency, and payment-provider support.
01 · CHECKOUT

Methods Shown at Checkout

The payment methods currently available for your specific order are shown before payment is submitted.

02 · SECURITY

Authorization & Verification

Transactions may be subject to payment-provider authorization, authentication, security screening, and fraud-prevention review.

03 · REFUNDS

Original Payment Method

Approved refunds are generally returned to the original payment method. Ivelnaro™ generally completes approved refund processing within 5–10 business days.

01 · CURRENCY

Currency & displayed prices

Prices are displayed in U.S. dollars (USD) unless another currency is clearly shown during checkout.

If your bank, card, digital wallet, or payment account uses another currency, your financial institution may apply its own conversion rate or related fees.

02 · PAYMENT METHODS

Available payment methods

Payment methods available for a specific purchase are displayed at checkout before payment is completed.

Availability may vary based on location, currency, device, order value, transaction details, and payment-provider support.

03 · PAYMENT PROCESSING

How payment processing works

Payment processing is handled through Shopify and applicable payment providers.

Payment information may be transmitted directly to those providers for authorization, authentication, transaction processing, security, and fraud prevention.

Ivelnaro™ customer support does not require customers to send full payment-card numbers or card security codes by email.

04 · AUTHORIZATION

Authorization & verification

Submitting payment does not always mean the transaction has been finally accepted.

A payment provider may place an authorization, perform verification, request additional authentication, or decline a transaction.

An order may remain pending while payment, inventory, security, or fulfillment checks are completed.

05 · CHECKOUT SECURITY

Transaction security

We use commercially reasonable security measures and rely on Shopify and applicable payment providers to support secure checkout and transaction processing.

No online system can guarantee absolute security. Customers should protect their devices, email accounts, passwords, and payment credentials.

06 · FRAUD PREVENTION

Fraud-prevention review

We may delay, review, limit, or cancel an order where reasonably necessary to address suspected unauthorized activity, payment failure, inconsistent transaction information, or suspected fraud.

Where reasonably necessary, customer support may request limited information needed to verify an order.

We will not ask you to email your full card number, online-banking password, or card security code.

07 · BILLING

Billing information

Please provide accurate billing and contact information during checkout.

Incorrect or inconsistent billing information may result in a payment being declined, delayed, or reviewed.

08 · SHIPPING & TAX

Final checkout total

Applicable shipping charges, taxes, and other checkout amounts are displayed before payment is completed where required and supported.

Please review the final order total before submitting your purchase.

09 · DECLINED PAYMENTS

Failed or declined transactions

If a transaction is declined, confirm that your billing information is correct and contact your bank or payment provider if further explanation is needed.

If another payment method is displayed and available during checkout, you may choose to use that method.

Ivelnaro™ customer support generally cannot override a payment-provider decline.

10 · PENDING CHARGES

Pending or duplicate-looking charges

A bank or payment provider may display an authorization separately from a completed transaction.

In some situations, an unsuccessful payment attempt may remain visible temporarily as a pending authorization.

If you believe you have been charged more than once, contact customer support with your order number and relevant transaction information.

11 · REFUNDS

Approved refund processing

Once an eligible refund has been approved, Ivelnaro™ generally completes its refund processing within 5–10 business days.

Refunds are generally returned to the original payment method used for the transaction.

Your bank, card issuer, digital-wallet provider, or other payment provider may require additional time before the credit appears in your account.

12 · PAYMENT DISPUTES

Unrecognized transactions

If you do not recognize an Ivelnaro™ charge or believe there is a payment-related issue, contact customer support promptly so the matter can be reviewed.

Your independent rights with your bank, card issuer, or payment provider remain subject to applicable law and the provider's procedures.

13 · ORDER PROCESSING

Payment confirmation & fulfillment

After successful payment confirmation, orders are processed and dispatched within 7 business days.

Payment processing time and order-processing time are separate from carrier transit time.

Payment question?

Contact customer support with your order number and a clear description of the issue. Do not send full card numbers, card security codes, banking passwords, or other sensitive credentials by email.

Company Details

Business Information

Brand Name
Ivelnaro™
Legal Company Name
Shenzhen Xigonggong E-Commerce Co., Ltd.
Owner / Legal Representative
Gong Rongzheng
Business Address
Room 602C, Block A, Building 3, Tongtai Times Center, Building 3, Tongtai Headquarters Industrial Park, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Customer Support Email
Customer Support Phone
Customer Service Hours
8:00 AM – 10:00 PM Daily
IVELNARO™ · SECURE CHECKOUT

Clear payment information for a confident checkout.

Ivelnaro™ aims to make payment methods, authorization, transaction security, order processing, and approved refund handling clear before and after purchase.