Return & Refund Policy.
This policy explains the Ivelnaro™ return window, return eligibility, return authorization, return shipping, damaged or incorrect items, exchanges where available, and approved refund processing.
30 Calendar Days
Eligible return requests may be submitted within 30 calendar days after confirmed delivery.
Contact Us Before Shipping
Do not send merchandise before receiving return instructions and the applicable return destination.
5–10 Business Days
Once an eligible refund is approved, Ivelnaro™ generally completes its refund processing within 5–10 business days.
30-day return period
Eligible products may be returned within 30 calendar days after confirmed delivery.
A return request should be submitted within that period.
Eligibility remains subject to the conditions described in this policy, product condition, and any mandatory consumer rights that apply to your purchase.
How to request a return
To request a return, email: service@ivelnaro.com
Please include:
Order Number · Product Name · Reason for Return · Relevant Photos or Videos Where Appropriate
Do not ship merchandise until customer support has reviewed your request and provided return instructions.
General return eligibility
For a preference-based return, the product should generally be in substantially the same condition in which it was received.
It should not have customer-caused damage, unauthorized modification, excessive use, missing essential components, or other material changes that prevent reasonable return handling.
Where reasonably available, include original accessories, instructions, carry bags, structural components, and packaging needed to identify and safely return the product.
Used outdoor products
Outdoor, travel, and camping products can show dirt, abrasion, moisture exposure, deformation, odor, staining, or other signs of use after deployment.
A product that has been materially used may not qualify for a preference-based return if its condition prevents reasonable resale, subject to applicable law.
This does not limit remedies for products that arrived damaged, defective, incorrect, incomplete, or otherwise qualify for a legal remedy.
Setup products
Before returning tents, folding furniture, or other setup-based products, remove personal belongings and return the applicable components supplied with the product.
Depending on the product, these components may include:
Frames · Poles · Fabric Panels · Hardware · Guy Lines · Carry Bags · Accessories
Customer-caused damage resulting from misuse, unauthorized modification, improper assembly, or use outside stated product limitations may affect return eligibility, subject to applicable law.
Portable lighting products
Rechargeable lanterns, hanging lights, and portable utility lights should be returned with the applicable included components and without unauthorized electrical modification.
Damage caused by misuse, unsafe charging, unauthorized modification, inappropriate heat exposure, or use inconsistent with product guidance may affect return eligibility, subject to applicable law.
Damaged or defective items
If a product arrives damaged or appears defective, contact customer support promptly.
Please include your order number and clear photographs or videos showing the issue.
After review, we may provide return instructions, replacement, reshipment, refund, or another reasonable resolution for a confirmed issue.
Incorrect products
If you receive a product different from the item ordered, contact customer support promptly.
Include your order number and photographs showing the product and relevant packaging where appropriate.
We will review the fulfillment information and provide an appropriate resolution for a confirmed error.
Missing components
If an expected item or included component is missing, contact customer support with your order number.
Depending on the product, helpful evidence may include photographs of the product, packaging, accessory compartments, and shipping label.
Approved return destination
Do not automatically send returns to our registered business address.
Once a return request has been reviewed and approved, customer support will provide the correct return destination and applicable shipping instructions.
The return facility may differ from the registered business address and from the original shipment origin.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping costs, unless applicable law, a specific promotion, or another stated policy provides otherwise.
Where a confirmed issue was caused by an error attributable to Ivelnaro™, we will provide an appropriate resolution consistent with this policy and applicable law.
Return tracking
We recommend using a trackable shipping method for authorized returns.
Keep your shipping receipt, tracking number, and related shipment records until the return has been resolved.
A return that cannot be located and has no reasonable proof of shipment may be difficult to verify, except where applicable law provides otherwise.
Return inspection
Authorized returns may be inspected after arrival.
Inspection may confirm the returned product, product condition, included components, stated reason for return, and refund eligibility.
If there is a material discrepancy between the approved return request and the returned merchandise, customer support may contact you before the refund decision is completed.
Approved refunds
Once an eligible refund is approved, Ivelnaro™ generally completes its refund processing within 5–10 business days.
Refunds are generally returned to the original payment method.
Your bank, card issuer, digital-wallet provider, or other payment provider may require additional time before the funds appear in your account.
Original shipping charges
Original shipping charges are not necessarily refundable on preference-based returns unless the applicable checkout terms, promotion, confirmed store error, or applicable law requires otherwise.
Exchanges
Where an exchange is available, customer support will explain the applicable process.
Exchange availability may depend on current inventory, product condition, destination, product variation, and the reason for the request.
If a direct exchange is unavailable, an eligible return and separate new order may be required.
Order cancellations
If you wish to cancel an order, contact customer support as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
Cancellation cannot be guaranteed after the order has entered processing, packing, fulfillment, or shipping.
Return-process abuse
We may review suspected return fraud, deliberate damage, product substitution, false claims, repeated abuse, or other misuse of the return process.
Where permitted by law, remedies may be limited when fraud or material policy abuse is reasonably confirmed.
This section does not limit mandatory consumer rights.
Mandatory consumer rights
Nothing in this policy removes or limits rights or remedies that cannot lawfully be excluded or restricted.
If applicable law provides greater or additional rights, those legal requirements apply.
Return & refund support
For return, exchange, damaged-item, or refund questions, contact:
Email: service@ivelnaro.com
Phone: +86 131 1360 5943
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Return Process
Please follow the return process below before sending merchandise.
Submit your request within 30 calendar days after confirmed delivery.
Provide order details and relevant photographs where required.
Wait for approval and the applicable return destination.
Approved refunds are generally processed within 5–10 business days.
Need help with a return?
Contact Ivelnaro™ customer support before shipping any merchandise. Include your order number, product name, reason for the request, and clear photographs or videos where relevant.
Business Information
A return process built around clear expectations.
Ivelnaro™ aims to make return eligibility, authorization, return shipping, inspection, exchanges, and approved refund timing clear before you send anything back.