Shipping Policy.
This Shipping Policy explains how Ivelnaro™ processes, fulfills, dispatches, ships, and tracks orders, including the difference between order-processing time and carrier-transit time.
Within 7 Business Days
Confirmed orders are processed and dispatched within 7 business days after successful payment confirmation.
10–15 Business Days
Standard United States carrier transit is generally 10–15 business days after dispatch.
Tracking After Dispatch
Tracking information is normally sent to the checkout email address after dispatch when tracking becomes available.
Order processing
After successful payment confirmation, orders are processed and dispatched within 7 business days.
Processing may include payment review, inventory confirmation, order preparation, picking, packing, and fulfillment handoff.
Order-processing time is separate from carrier-transit time.
Standard U.S. delivery
For supported destinations in the United States, standard carrier transit is generally 10–15 business days after dispatch.
Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.
Actual transit times may vary because of destination, carrier operations, weather, transportation disruption, peak-season volume, logistics transfer, service interruption, or other circumstances outside our reasonable control.
Methods & charges
Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.
Shipping availability and charges may depend on destination, order value, product dimensions, product weight, inventory location, and available carrier services.
Fulfillment locations
Depending on inventory availability, product location, and destination, orders may be fulfilled from our own facilities or designated fulfillment and logistics partners.
The shipment origin shown on tracking or the parcel may therefore differ from our registered business address.
Our registered business address is not automatically a warehouse, fulfillment center, or return destination.
Tracking information
Once an order has been dispatched and tracking becomes available, shipment information is normally sent to the email address used during checkout.
Tracking information may not update immediately after label creation.
Carrier scans can take time to appear after pickup, logistics transfer, handoff between carriers, or arrival at another distribution facility.
Shipping address accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review:
Street address · Apartment / Unit · City · State · ZIP / Postal Code · Telephone Number
before submitting the order.
Address changes
If you notice an error in the delivery address, contact customer support as soon as possible.
We will make reasonable efforts to assist before fulfillment begins, but address changes cannot be guaranteed after processing, packing, or shipment has started.
Order cancellation
Contact customer support promptly if you need to request an order cancellation.
We will make reasonable efforts to assist before fulfillment begins.
Cancellation cannot be guaranteed after an order has entered processing, packing, fulfillment, or carrier handoff.
Carrier delays
Carrier or logistics delays may occur because of severe weather, transportation disruption, service interruptions, peak-season volume, labor events, remote destination handling, security checks, or other circumstances outside our direct control.
If tracking appears significantly delayed beyond the expected transit period, please contact customer support with your order number and tracking number.
Package marked delivered
If tracking shows that your package was delivered but you cannot locate it, please check:
mailbox, parcel locker, front porch, building reception, front desk, household members, neighbors where appropriate, and any designated safe-delivery location.
If the shipment still cannot be located, contact us so we can review the available information.
Lost or missing shipments
If a carrier or logistics provider confirms that a shipment has been lost, please contact customer support.
We may review the order information, delivery address, tracking history, carrier records, and other available information before determining the appropriate resolution.
Shipping damage
If a package arrives visibly damaged or the product inside appears damaged, contact customer support promptly.
Please include clear photographs of:
Product · Exterior Packaging · Internal Packaging Where Relevant · Shipping Label
so the issue can be reviewed efficiently.
Incorrect or incomplete delivery
If your shipment contains an incorrect product or is missing an expected item or included component, contact customer support promptly.
Include your order number and photographs where helpful.
We will review available fulfillment information and provide an appropriate resolution for a confirmed issue.
Tents & camping furniture
Some tents, folding furniture, and other larger outdoor products may require different packing, handling, warehouse routing, or carrier services than smaller travel accessories or portable lanterns.
Available shipping methods at checkout reflect the options supported for the specific product, weight, dimensions, destination, and current logistics availability.
Business-day calculations
Business-day estimates generally exclude weekends and public holidays.
Carrier schedules may differ by destination, service level, facility, and local operating calendar.
International delivery where offered
Where international delivery is available, delivery estimates may differ from the U.S. timeframe.
International shipments may be affected by customs, border processing, destination-country requirements, import review, or local carrier operations.
Duties, import taxes, brokerage fees, or other governmental charges may apply depending on destination and applicable law unless checkout clearly states otherwise.
Undeliverable packages
A package may be returned to the carrier, fulfillment partner, or sender because of an incomplete address, incorrect address, repeated failed delivery attempts, refusal, or another delivery issue.
If an order is returned because of customer-provided address errors or other delivery circumstances not attributable to Ivelnaro™, additional shipping costs may apply before reshipment, where permitted by law.
Shipping & returns
Eligible return requests may be made within 30 calendar days after confirmed delivery.
Please contact customer support before sending any merchandise back.
The registered business address is not automatically the return warehouse address.
Approved refund timing
Once an eligible refund is approved, Ivelnaro™ generally completes its refund processing within 5–10 business days.
Your bank or payment provider may require additional posting time.
Shipping support
For questions about processing, tracking, address corrections, shipping delays, damaged parcels, missing shipments, or delivery status, contact:
Email: service@ivelnaro.com
Phone: +86 131 1360 5943
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Order & Delivery Timeline
These timeframes help distinguish order preparation, carrier transit, return requests, and approved refund processing.
Successful payment starts order processing.
Order processing and dispatch.
Standard U.S. carrier transit after dispatch.
Return eligibility period begins from confirmed delivery.
Need help with a shipment?
Contact Ivelnaro™ customer support with your order number and, where available, your tracking number. For damaged, incorrect, or incomplete deliveries, include clear photographs where relevant.
Business Information
Clear delivery information from dispatch to arrival.
Ivelnaro™ aims to make order processing, fulfillment, carrier transit, tracking, delivery support, and after-purchase timelines clear and easy to understand.